Terms and Conditions

1. TWO FREE (ENTRY ONLY) GUESTS WITH EVERY PACKAGE, OTHER GUESTS HAVE TO PAY ENTRANCE FEE £3.99 OR PACKAGE FEE (SUBJECT TO CAPACITY) PER STORE (CHILDREN UNDER 3YRS FREE)
2. GUESTS/PARENTS CANNOT STAY IN ARCADE UNLESS PAID, IT IS THE PARTY HOSTS RESPONSIBILITY TO ENSURE THIS IS ADHERED TO, OTHER GUEST WILL BE CHARGED TO THE PARTY HOST.
3. PARENTS CAN DROP/COLLECT GUESTS AT ENTRANCE ONLY (THERE IS NO WAITING AREA) AT ANY STORE
4. FOOD ONLY FOR PACKAGE PAYING GUESTS
5. IF YOU START LATE, YOU CANNOT EXCEED YOUR BOOKING TIME (IT IS YOUR RESPONSIBILITY TO MAKE SURE YOU PARTY STARTS ON TIME)
6. £75.00 NON-REFUNDABLE DEPOSIT REQUIRED FOR ALL BOOKINGS
7. PAYMENT ON THE DAY BEFORE PLAY, AND FINAL HEAD COUNT(WE DO NOT TAKE BALANCE BEFORE THE DAY)
8. HARLOW AND IPSWICH IS MAXIMUM 30 GUESTS IN TOTAL
9. BISHOPS STORTFORD/CLAPTON IS MAXIMUM OF 24 GUESTS IN TOTAL
10. ONLY FOOD FROM WAFFLE AND MORE ALLOWED WITH EXCEPTION OF BIRTHDAY CAKE (NO FOUNTAIN CANDLES ALLOWED)
11. ALL FOOD WILL BE SERVERD WITHIN YOUR ALLOCATED TIME OF 2 HOURS
12. ALL GUESTS WILL BE ISSUED WITH WRISTBANDS ON ENTRY
13. GAMES WILL VARY BETWEEN STORES
14.ONLY FOOD FROM YOUR CHOSEN PACKAGE WILL BE SERVED (YOU MAY UPGRADE YOUR PACKAGE ON ARRIVAL IF REQUIRED)
15. PRIVATE HIRE IS MINIMUM PAYMENT OF 16 GUESTS, IF LESS GUESTS TURN UP YOU STILL HAVE TO PAY FOR THE 16 GUESTS
16. IF MORE GUESTS TURN UP YOU WILL BE CHARGED PER GUEST EXTRA/PACKAGE OR ENTRY ONLY
17. ABUSE OR VIOLENCE TOWARDS OUR STAFF WILL NOT BE TOLERATED, AND MAY RESULT IN YOUR PARTY BEING CANCELLED
18. MENU MAY CHANGE WITHOUT NOTICE
19. ALL FOOD IS SERVED BUFFET STYLE 20. (Menu may differ slightly between stores)
20. YOU MAY ARRIVE 15 MINUTES BEFORE TO SET UP, YOU HAVE 15 MINUTES TO VACATE AFTER YOU FINISH TIME
21. HIRE ONLY PACKAGE (NO FOOD INCLUDED) IF YOU WISH TO ORDER FOOD LAST ORDERS WILL BE 45 MINUTES BEFORE YOUR PARTY ENDS
22. RECOMMENDED AGE IS 8YRS AND ABOVE

23. If you book the “hire only package” and bring you own food, it is your responsibility to make sure you cover all. Allergens and dietary needs.